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How do I raise a complaint?

Detail on how to submit a complaint to Cult Wines, details to ensure a speedy response and a link to our complaints policy.

Cult Wines endeavours to deliver a high quality service.  We accept that on occasion, we may not deliver to yours and our very high standards and expectations.

In order to ensure the swiftest response, we would recommend that any complaint is logged with all of the relevant facts relating to your case, such as:
  • Date/Time of Issue
  • Person spoken to (if applicable)
  • Full details of the issue
  • Along with any supporting documents or screenshots showing the interactions or transactions that you wish to report
PLEASE CONTACT: support@cultwines.com
Cult Wines will endeavour to investigate and respond with findings/outcome within the agreed timeframe based on receipt of your complaint.