Outline of our community standards expectations and support provided.
Our Community Standards
We care deeply about our customers who use our products and platform, and work hard to ensure Cult Wine Investment accounts are kept secure. We recognise that having access to an open trading system is important for a lot of people and that using our services is a key part to ensuring that accessibility.
Cult Wines does not tolerate any abusive behavior and is committed to ensuring the safety of everyone who interacts with our platform, Cult Wine Investment customers and employees inclusive. We require that our customers never threaten others or threaten to harm Cult Wines employees. Should any customer violate this policy, Cult Wines will take appropriate action, including contacting law enforcement if necessary.
Customers Experiencing Distress
If a customer reaches out to Cult Wines via a social media platform, email or other platforms and expresses significant distress, including possibly using self-harm language, Cult Wines will encourage the customer to seek help and support. Cult Wines will offer basic information on regional and local organizations and resources that can provide further immediate support. We will also work with the customer to understand the issue they’re having with their Cult Wines account and provide all necessary detail and explanations.