Support for failed card transfers.
We would always recommend using a browser such as Chrome and ensure a good quality internet connection in order to mitigate any issues due to connectivity.
If fund transfers from your preferred card are failing, we would recommend checking with the card provider that there are no issues with the intended transaction.
Our Support team will be happy to check our systems to understand how we can assist and guide you with your fund transfer and purchases, should the issue persist. You can get in touch with us by:-
1. Emailing firstname.lastname@example.org
2. By accessing Help & Support in the menu section of the app
3. Or, clicking Help on the bottom right of the web browser
Upon receipt of your query, one of our team will be in touch as soon as possible.