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  2. Frequently Asked Question

Why are my card purchases timing out?

Key information if your credit or debit card transactions time out.

For customers in supported countries outside of the United States, we support debit card purchases provided your card supports '3D Secure'. Some banks will require various security steps to authorise a purchase using 3D Secure.
If there is an issue with the verification and you are unable to confirm your purchase with your bank because of this, Cult Wines will not be able to complete your order.
We would always recommend using a browser such as Chrome and ensure a good quality internet connection in order to mitigate any issues due to connectivity.