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Password requirements and troubleshooting

Guidance and tips to ensure security of your account with your password.

Password Requirements
Passwords should be a minimum of 8 characters long and be a mix of alpha-numeric characters.  A 16 character password is recommended for providing a high level of protection.
 
If you don't want to use a password manager:
  • Be sure to use a long, random password that is unique to your Cult Wines account
  • Do not reuse passwords from other websites, especially your email account
You may also wish to use a password manager such as LastPass to generate a unique password
 
Password Troubleshooting
  • If you are able to access your account, you may change your password via the settings function in your profile
  • If you have forgotten your password, you can click the forgotten password link in the existing customers login section at https://www.wineinvestment.com/my-account/
Should you still be encountering issues, please contact support@cultwines.com and we will be happy to assist.