Managing a loved one’s estate at Cult WinesWe understand that losing a loved one is never easy, and you may have questions about how to handle their CultX account. Please know that we are here for you and will help you throughout this process.
How to start the process
It’s important that the executor of the estate contacts us as soon as they can when a loved one passes away. We’ll first make sure that the CultX account is secure so that we can begin assisting you with the estate process.
Please have information about your loved one, including their full legal name, date of birth, and any email accounts they use, available when you contact us. This will allow us to identify and secure their account as soon as possible.
As we begin the process, we’ll also need a colour photo of their death certificate (we can’t accept a black and white photo or a scanned copy). If there is a seal on the certificate, please make sure it is visible in the photo, as well as all four corners of the certificate.
After you inform us of your loved one’s passing, one of our Representatives will contact you to help you along the way.
When you’re ready to reach out to us, you can contact CultX Support at any time via the help section in the app or by emailing firstname.lastname@example.org.
NOTE: CultX does not provide legal advice or services. Please discuss these matters with the appropriate professional.